Spectator guidelines v London Skolars

In line with Government guidance fans are once again entitled to attend Dons matches. We have changed our operating practices to ensure that we comply with Government and RFL guidance and regulations.

This guide is intended to advise you of those changes and provide you with other information that you need to know in advance of attending any match at the Keepmoat Stadium. As you will appreciate the situation in relation to Covid-19 is constantly evolving we will seek to keep you updated as to any changes to our operating practices via the club website and social media. 

TICKET INFORMATION

Season ticket holders
Your season pass will be ready to collect on matchday from the collection windows in the South Stand Reception. Based on previous communications the club have allocated all season ticket holders a seat within their requested bubble. All seat details can be found on your season pass and must be adhered to.

Five match packages
If you wish to attend the game using one of your five matches you must book in advance by 4pm on Friday June 4. You will collect your ticket on the day from the collection windows in the South Stand Reception. The collection points will be open from 12noon on matchday.

Single match tickets
There are a very limited amount of single match tickets available for £12 (adults) these will be available from 12noon on Wednesday May 19 and will go off sale on Friday June 4 at 4pm. When purchasing your match ticket please select the bubble size based on the number of seats you require. Your seats may be moved if you do not adhere to this.

MATCHDAY

• Only spectators with valid match tickets bought in advance of the match may attend matches at the Keepmoat Stadium.
• Spectators will only be able to purchase match tickets as individuals unless a group booking is made by individuals from the same household or the same social bubble as per Government guidance to ensure appropriate social distancing at the ground.
• You must provide accurate contact information for everyone attending in your group to assist with NHS test and trace requirements, opt in to confirm that you understand all of the above statements and will abide by all requirements and confirm you will abide by all other requirements the Club may set out in advance of the match including but not limited to temperature checking and the use of face coverings. Seats will be allocated according to current social distance guidance.
• Spacing will be used between separate bookings to seek to ensure compliance with social distancing guidelines. 
• When purchasing a match ticket, spectators will be asked how they are travelling to the match to assist the club's planning with local transport providers about the likely impact on services and to assess their own available services such as parking spaces.
• Upon purchasing a match ticket, the club will send electronic confirmation that you have agreed to abide by the spectator code of behaviour and have confirmed you are aware of the associated risks of attending a match.
• Spectators with disabilities should contact the Box Office when purchasing tickets to discuss what adjustments may be required to be made by the club, including in light of Covid-19 regulation.

SERVICES AVAILABLE/RESTRICTIONS TO SPECTATORS

• No general food and beverage kiosks will be open.
• Toilet and first aid facilities will be open. The toilet block will clearly signposted and have social distance queue markings and maximum limits. The area will be monitored by stewards and a cleaning protocol is in place.
• Spectators may bring A4 size bags with food and drink which must not include any glass containers as prohibited by stadium ground regulations.
• Hand sanitisation stations will be positioned at entry areas, soap dispenser is available in the toilet blocks.
• Face coverings are mandated indoors and in all covered communal/covered areas including on entry and in concourses, queues, toilets etc and are strongly encouraged to be worn outdoors due to the higher risk of transmission associated with singing and shouting.

JOURNEY TO THE STADIUM

• We encourage all spectators to avoid crowded areas, specifically those that are indoors to reduce the risk of infection and encourage all spectators to come directly from home to the ground.  
• We advise all spectators to avoid public transport where possible. Where unavoidable spectators should ensure they are compliant with government guidance such as face coverings.
• Where spectators use public transport, please ensure you comply with the operators instructions and allow plenty of time.
• Where spectators travel by car, please note the routes to the are clearly route marked. The stadium will have on site parking for £4.
• Where spectators travel by foot or bicycle we have limited cycle parking available.

DAY OF THE MATCH

Spectators should not attend the match if they (or any member of their household) are experiencing any of the following symptoms:

• a high temperature (37.8 of higher); or
• a new onset of a continuous cough; or
• loss of or change in normal sense of taste or smell  

Spectators must not attend if they have been requested to isolate by NHS Track and Trace.

ARRIVAL AND EXITING THE GROUND

• Entrance and exit times will be controlled so that everyone can enter and exit in a controlled and safe manner.
• Spectators should arrive by and exit at the specified time stated for the area of the stadium they are seated in. 
• The club is using all East Stand turnstile entrances and exits . 
• The emergency access route is at the side of Car Park 2.
• Spectators are asked to limit the number of bags they bring to the ground to avoid the build-up of queues in this area. Please remember that there must be no waiting outside the stadium. 

INSIDE THE GROUND

• Spectators shall remain within their seats at all times unless accessing the facilities.
• Spectators are required to follow all social distancing guidelines  and the instructions of all stewards.
• Signage has been installed throughout the stadium, spectators should follow this when moving around the ground including when accessing any facilities.
• Spectators are responsible for ensuring supervision of children in their care.
• The club will notify all spectators via the PA system about the importance of social distancing and other appropriate measures in place at the stadium.
• The club will remind all spectators via the PA system about the exiting procedures which have been circulated to all spectators prior to the match.
• Spectators are reminded to frequently use the hand sanitisers provided.
• Spectators are reminded that many people attending matches will be understandably nervous about attending events with people outside of their social households and bubbles. It is therefore important, in line with the RFL Respect and Enjoy the Game campaigns to be understanding of others by complying with all Codes of Conducts and guidance issued. 
• Spectators wishing to report concerns about spectator behaviour should contact the following number: 07825012850.

ILLNESS/SUSPECTED COVID-19 CASE

• Spectators who become ill while at the ground must, where possible, contact the following number 07825012850 in order that the situation can be managed accordingly.
• Spectators who are displaying suspected Covid-19 symptoms will be taking to an isolation room contained within the ground.